Frequently Asked Questions
What are the conditions like for the offshore workers?
Connect operates a modern office in India and is proud of its work standards and training. Staff turnover is low because working conditions are excellent, there are valuable career advancement opportunities, and we pay above award wages.
What are the qualifications of the offshore staff?
The team members who work on your accounting tasks will generally have a higher level of qualification than staff in most in-house compliance teams in New Zealand. Their qualifications and experience put them at ‘senior accountant’ level.
What if just want casual outsourcing?
Not ideal. But we have helped many accounting firms over the years get back on top, or small fledgling firms get started, many of whom have gone on to grow and now support full time remote teams. We will look at casual or one-off high volume needs on a case by case basis. Our preference is for firms that want to grow, see us as a viable platform to do that, and can keep their remote team busy all year (or at least for 10 months).
What if your business is seasonal?
While we prefer clients to provide their remote team with steady work over the course of a year, we do have a limited ability to look after seasonal clients. We have a number of these and look at new ones on a case by case basis.
Who will be doing the offshore work?
The 1200+ strong offshore team that provides our services includes more than 800 qualified accountants who have a thorough working knowledge of New Zealand’s financial reporting and tax compliance requirements, as well as commonly used software platforms such as Xero, MYOB, APS etc. They work only for us, are well-rewarded, and operate like a seamless extension of your practice.
Will I be dealing with workers who don’t speak English?
All our offshore account managers and staff can speak and read English, it is a prerequisite of hiring.
Will outsourcing work to India negatively affect my reputation? What will my clients think?
Industry experts agree that the outsourcing model is the future of accounting services. Your business is built on the relationship you have with your clients, and outsourcing your compliance tasks won’t change this relationship. Connect’s services free you up to focus on helping your clients to build their business, and most firms we work with tell us their clients are much happier as a result. It’s about providing an end product at the most affordable price and with the greatest value to the customers’ ongoing needs.
Will sharing of client information be secure?
Connects’ stringent security protocols offer you peace of mind that your client’s information is secure. All your data will remain on your systems, and our staff can only access logins to client information from Connect-secured premises. We operate full antivirus software, and all our staff sign strict confidentiality agreements. We also have a physical security presence at premises both here and in India.