Fundamentally remote teams work off documents while in-house teams have the benefit of local and client knowledge. For most remote teams (including ours) English is also a second language. That means a few tweaks are in order for smooth sailing
Job prep – Ensure there is an adequate job brief sheet (or equivalent) especially first year. Other than that 15-45 minutes prep to ensure all key information is available.
Queries – job turn-around depends on how quickly you respond and can get the information back from clients. Communication is key – don’t use kiwi sayings, keep it simple, polite, and clear and you’ll have a happy team
Reviews – profit or loss on a job is often right here. Incentivise reviewers on output not perfectionism at your expense. 30-45 minutes reviews should be the norm, not 1-2 hours. We have a training module on this to help.
Reviewers need to adopt a mindset of being there to add value. They’ve been elevated from accounts processors to reviewers to take their remote team under their wing and lift them up, bring them up to their level by following good process and our system for quality control. Instead of getting angry or frustrated when something is not right – help them out and teach. That investment in time is leveraged over an entire team if you follow our proven system.